All You Need To Know About Headstart Rewards New

Join Headstart Rewards
Earn Points and Redeem Rewards
Get Exclusive Headstart Benefits!

Sign up for our fantastic reward program and earn points on every purchase, plus we have lots of easy ways to earn points so you will get that points balance up in no time! Points can be redeemed for a voucher which can be spent on anything online, across the store. We will also have lots of exciting new program features and ways you can earn and spend points as we develop our rewards program further!

To Join, Just Click on the Steps Below: 

ALL YOUR QUESTIONS ANSWERED:

# What is this?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

# Who can join?

Anyone with an account is automatically enrolled.

# I already have a Headstart Account?

If you already have a Headstartshop account you are automatically enrolled! Simply log in using your Headstartshop username and password.

# Can I join the Rewards Program with multiple email addresses?

No we are afraid not. To keep our rewards scheme fair and sustainable we only allow 1 email address per person and we will close multiple accounts registered under the same person.

# How do I earn points?

You can earn points for making purchases, visiting our website and also leaving reviews on the products you have purchased. To see all the ways you can earn points click the *Earn Points* tab in the menu.

# Do I earn the same amount of points on everything I purchase?

The only category with a different earning rate are our hot tools - stylers, dryers and curlers which receive a flat bonus of 100 points.

# Can I submit reviews for products I have not purchased through Headstart?

You will only earn points on reviews for products that you have purchased from Headstart.

# Is there a minimum spend before I can redeem a reward?

100 of the points collected towards any reward need to be earnt by purchases online.

# How do I view my point balance?

Your point balance is on every page in the top bar.

# How do I redeem my points?

Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

# Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

# The Reward I wanted has gone?

We will be changing our rewards regularly throughout the year although will try to retain our core rewards as much as possible

# What do the 'approved', 'pending' and 'cancelled' statuses mean?

* **Approved:** These points can be redeemed on rewards immediately
* **Pending:** These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

# I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

# Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

# How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

# What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

# Where can I report a problem or give feedback?

Please contact us via: hello@headstartshop.co.nz